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    FAQ

    Our FAQ page is designed to answer commonly asked questions pertaining to McGuff Company’s service, policy and products.

    If you don’t see your question below or want to inquire further, please feel free to call Customer Service at 1-800-854-7220, Monday-Friday in between the hours of 7:00AM to 5:30PM Pacific Time. If it’s after hours, leave us a voicemail and we will be sure to get back to you! 

    Click on a question below to reveal the answer:

    Policies and Terms:

    What is the free shipping order minimum?

    There is a $50 minimum to receive 3 day free shipping. If the order is < $50, a $15 flat shipping charge will be added to the order.

    What if I want my order faster than 3 days?

    No problem! The following are the flat fee charges per box: 2 day shipping is $20, 1 day shipping is $35.

    What is McGuff Medical Products return/refund policy?

    If for any reason a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange. All returns must be arranged within 15 days of receipt. Special ordered items and refrigerated products may not be returnable. These items will be labeled with the following badges:

     

    How do I initiate a return?

    To initiate a return, visit the Order History page after logging in, and select a previously completed order.

    Orders:

    Can my orders from McGuff Medical Products and McGuff Compounding Pharmacy Ship together?

    McGuff Medical Products and McGuff Compounding Pharmacy are located in two separate locations. State and Federal laws do not allow us to mix packages.

    Do you accept international orders?

    Yes! We have a team of international experts waiting to hear from you! Please give us a call at 1-714-545-2491 M-F 7:00AM to 5:30PM Pacific Time and let us know where you are located, what products you are interested in and any special requests. Click the link below to ask any other questions!

    Click Here
    How can I change or cancel an order that has been placed?

    Please give us a call and speak with one of our Customer Service Representatives. Please be advised, orders are processed shortly after being placed to ensure it ships the same day.

    Am I charged when I place my order or when it has shipped?

    Your account is only charged when an order has shipped from our facility. A pre-authorization is placed when the order is processed. This also applies to backordered products.

    I cannot find my tracking number, how can I track my order once it has been shipped?

    Good question,

    1. When orders are shipped you will receive an email from UPS.com with your order and tracking information.
    2. You can find the tracking number for your order on the specific order found here.
    3. Type in your order number here on the McGuff medical website.
    4. If all else fails, call us and we will find it for you 😊
    How do I know when my order has shipped and when can I expect it?

    With each online order you will receive a confirmation of shipment via email which will include your tracking information. 

    You can also track your order here or check the status bar below.

     

    Product Questions:

    What is a Preservative?

    A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.

    I have a Preservative Free vial, how long may I keep it once the stopper has been penetrated?

    Once the stopper has been penetrated, you have 2 hours until the contents should be discarded. If unopened and properly stored, potency and sterility should be maintained until the expiration date on the vial label 😊

    Do the injectable products you sell contain aluminum?

    Aluminum is omnipresent in nature, comprising 8% of the earth’s crust. Aluminum is present in soil, water, plants and animals. It is not feasible to eliminate aluminum completely from pharmaceutical raw materials. Consequently, you should assume that all injectable products contain aluminum. Disclosure of aluminum content on vials is not mandated except for those products that may be used in Total Parenteral Nutrition that could be administered to neonates.

    What is the difference between a BD Vacutainer® Blood Collection Set and a Winged Infusion Set?

    A BD Vacutainer® Blood Collection Set is used for blood collection for laboratory analysis and a winged infusion set is used for administration of IV infusion therapy.

    What operating systems is your EDTA Dosage and Osmolarity Calculation Software compatible with?

    The McGuff EDTA Dosage and Osmolarity Calculation Software works equally well with these operating systems: Windows 98, Windows 2000, Windows XP, Windows Vista, and Windows 7 - 10.

    Are the vaccines you sell thimerosal and mercury free?

    While most of the vaccines we sell are thimerosal free, a few vaccines still contain a trace amount of thimerosal. Thimerosal is still used in the early stages of manufacturing of a few vaccines to ensure the production line is sterile, but is removed through a purification process, with only trace amounts remaining. If you have any questions as to whether a vaccine is thimerosal free or contains trace amounts of thimerosal, please email or call us with your questions.

    Can you check the expiration date of the product I am interested in purchasing?

    If the product in question is in stock your Customer Service Representative will be able to tell you the expiration date of the current lot being shipped. On average, manufactured products will have a year to a year and a half of useable shelf life before expiration.

    Coronavirus (COVID-19)

    Due to the Coronavirus (COVID-19) outbreak worldwide, the global demand for some Personal Protective Equipment (PPE) is exceeding current supply availability.

    In addition, the manufacturing of the PPE and many other wound care/infection prevention products have been impacted by the global response to the Coronavirus. While you may see product availability reduction in the near-term, please be assured that we at McGuff Medical are continuing to work diligently to ensure an uninterrupted supply of products and alternative products to you.

    Additionally, in order to ensure healthcare providers have access to the PPEs they need, the McGuff Company is temporarily limiting PPEs to healthcare providers.

    As always, please feel free to reach out to our McGuff Customer Service team with any questions that you may have.

    Click here for updates regarding Coronavirus Pandemic and Your Supplies and a message from our President