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    FAQ

    The following are answers to some of the most commonly asked questions regarding McGuff Company’s service, policy and products.

    If you have a question that is not on our Frequently Asked Questions list please use our Feedback Form or call Customer Service at 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time. We will be able to answer your question to the best of our ability.

    Click on a question below to reveal the answer:

    Service:

    How do I know my order has shipped and when may I expect delivery?

    With each online order you will receive a confirmation of shipment via email which will include your United Parcel Service (UPS) tracking information. You may use the UPS tracking number at UPS.com Tracking to learn where each package is located in the delivery process. UPS will also display the date of expected delivery. If you prefer, give us a call at 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time and we will be happy to track your packages for you.

    Can my orders for McGuff Medical Products and McGuff Compounding Pharmacy ship together?

    Unfortunately, shipments from these two sister companies may not be mixed. McGuff Medical Products and McGuff Compounding Pharmacy are two independent companies and operate under different laws and regulations enacted by State Boards of Pharmacy, Food and Drug Administration and the Drug Enforcement Administration. Additionally, the companies are required by law to be at different locations.

    How can I change or cancel an order that has been placed?

    We will be glad to change or cancel your order if your order has not already been shipped. Please call us at 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time and speak with one of our helpful Customer Service Representatives or use our Feedback Form. We will make every effort to change or cancel your order.

    Do you have local representatives who will handle my account?

    To keep our costs to an absolute minimum McGuff Medical does not maintain regional sales representatives outside of southern California. We do, however, have knowledgeable and friendly Customer Service Representatives available for you. Please call 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time. We are here to assist you with any questions you may have.

    Do you accept international orders?

    Yes! McGuff Medical has shipped drugs, devices and general merchandise to over 25 countries on every continent. It is our desire to comply with all relevant Federal and State regulations regarding the export of dangerous drugs and dangerous medical devices as well as the regulations of the importing country. Additionally, McGuff Medical strictly adheres to the export policy of the manufacturers we represent.

    We have a team of international experts waiting to hear from you via our Feedback Form or better yet, please call 1-714-545-2491 M-F 7:00AM to 5:30PM Pacific Time. Let us know where you are located, what products you are interested in and any special requests… we will handle the rest!

    Policy:

    What is McGuff Medical Products return/refund policy?

    We at the McGuff Company stand proudly behind all of the products we sell and wish to make your purchase risk free. If, for any reason, a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange. To initiate a return, visit the Order History page and select a previously completed order. You may request a return for all eligible products once you are on this page. If you have any questions or would like assistance call our customer service department at 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time, within 15 days of receipt to arrange for the return. Special ordered items and refrigerated products may not be returnable, please inquire.

    Does McGuff Medical Products charge a minimum order fee for orders?

    Unfortunately, we do charge a minimum order fee of $9.00 on orders with a value of less than $40.00 to assure that McGuff is, at minimum, revenue neutral. However, the minimum order fee may be avoided by adding one or two more items to the shopping cart. Typically, we find these ‘extra’ items are valued at less than the minimum order fee.

    What do I need to open a McGuff Medical account?

    Generally, the information needed is:

    • Bill To and Ship To name, address, telephone and e-mail.
    • Professional or business drug license information if dangerous drugs, devices are ordered. The entity that holds the license will be listed on the first line of the Bill To as required by Federal and State law.
    • Copy of DEA Registration if controlled substances are ordered.
    • Credit application if net 30 day terms are desired.

    You can establish an account with McGuff Medical Products by completing the Login process on this website or by calling customer service at 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time. A customer service representative will be glad to help set up your account.

    What are the payment options on my account?

    Payment options include Visa, MasterCard, Discover, American Express, COD (Cash on delivery). Net 30 day terms are available upon signed and approved credit application. International customers may use credit card or wire transfer of funds.

    Product:

    I have a Preservative Free vial, how long may I keep it once the stopper has been penetrated?

    A Preservative Free vial contains no preservative. Unopened, and properly stored, potency and sterility should be maintained until the expiration date on the vial. Once the stopper has been penetrated, the contents can no longer be assured to be sterile and should be discarded after the initial use.

    What is a preservative?

    A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.

    How do I store my drugs?

    Check the label and the package insert of each drug you intend to store for the manufacturer’s labeled storage directions. The manufacturer has done stability studies of that particular drug to assure the potency of the unopened vial meets the labeled potency at the expiration date if the drug is stored properly. The storage conditions are defined by the following terms (taken from the U.S. Pharmacopeia 31, General Notices: preservation, packaging, storage and labeling). Click Here for USP.

    Freezer— A place in which the temperature is maintained thermostatically between 25° and 10°C (77° and 50°F).

    Cold— Any temperature not exceeding 8°C (46°F). A refrigerator is a cold place in which the temperature is maintained thermostatically between 2° and 8°C (36° and 46°F).

    Cool— Any temperature between 8° and 15°C (46° and 59°F). An article for which storage in a cool place is directed may, alternatively, be stored and distributed in a refrigerator, unless otherwise specified by the individual monograph.

    Controlled Cold Temperature— This temperature is defined as the temperature maintained thermostatically between 2° and 8°C (36° and 46°F),that allows for excursions in temperature between 0° and 15°C (32° and 59°F) that may be experienced during storage, shipping, and distribution such that the allowable calculated Mean Kinetic Temperature is not more than 8°C (46°F). Transient spikes up to 25°C (77°F) may be permitted if the manufacturer so instructs and provided that such spikes do not exceed 24 hours unless supported by stability data or the manufacturer instructs otherwise.

    Room Temperature— The temperature prevailing in a working area.

    Controlled Room Temperature— The temperature maintained thermostatically that encompasses at the usual and customary working environment of 20°–25° (68°–77 °F). The following conditions also apply.

    Mean kinetic temperature not to exceed 25°. Excursions between 15° and 30° (59° and 86 °F) that are experienced in pharmacies, hospitals, and warehouses, and during shipping are allowed. Provided the mean kinetic temperature does not exceed 25°, transient spikes up to 40° are permitted as long as they do not exceed 24 h. Spikes above 40° may be permitted only if the manufacturer so instructs.

    Articles may be labeled for storage at “controlled room temperature” or at “up to 25°,” or other wording based on the same mean kinetic temperature.

    An article for which storage at Controlled room temperature is directed may, alternatively, be stored and shipped in a cool place or refrigerated, unless otherwise specified in the individual monograph or on the label.

    Warm— Any temperature between 30° and 40°C (86° and 104°F).

    Excessive Heat— Any temperature above 40°C (104°F).

    Protection from Freezing— Where, in addition to the risk of breakage of the container, freezing subjects an article to loss of strength or potency, or to destructive alteration of its characteristics, the container label bears an appropriate instruction to protect the article from freezing.

    Dry Place— The term “dry place” denotes a place that does not exceed 40% average relative humidity at Controlled Room Temperature or the equivalent water vapor pressure at other temperatures. The determination may be made by direct measurement at the place or may be based on reported climatic conditions. Determination is based on not less than 12 equally spaced measurements that encompass either a season, a year, or, where recorded data demonstrate, the storage period of the article. There may be values of up to 45% relative humidity provided that the average value is 40% relative humidity.

    Storage in a container validated to protect the article from moisture vapor, including storage in bulk, is considered a dry place.

    Storage under Nonspecific Conditions— Where no specific directions or limitations are provided in the Packaging and storage section of individual monographs or in the article's labeling, the conditions of storage shall include storage at controlled room temperature, protection from moisture, and, where necessary, protection from light. Articles shall be protected from moisture, freezing, and excessive heat, and, where necessary, from light during shipping and distribution.

    Do the injectable products you sell contain aluminum?

    Aluminum is omnipresent in nature, comprising 8% of the earth’s crust. Aluminum is present in soil, water, plants and animals. It is not feasible to eliminate aluminum completely from pharmaceutical raw materials. Consequently, you should assume that all injectable products contain aluminum. Disclosure of aluminum content on vials is not mandated except for those products that may be used in Total Parenteral Nutrition that could be administered to neonates.

    How can I get information or protocols on Chelation Therapy?

    Although McGuff Medical Products sells the individual drugs and devices that physicians use for chelation therapy; we do not provide any information on off label uses of drugs. If you are a physician and want to learn more about chelation therapy, please reference the American College for Advancement in Medicine (ACAM) as an excellent source of information regarding chelation therapy and other complimentary alternative therapies. ACAM is a not-for-profit medical society dedicated to educating physicians and other health care professionals on the latest findings and emerging procedures in preventive/nutritional medicine. You can contact them at: 1.800.532.3688 toll free 406.587.2451 fax | info@acam.org 380 Ice Center Lane, Suite C, Bozeman, MT 59718

    What is the difference between a BD Vacutainer® Blood Collection Set and a Winged Infusion Set?

    A BD Vacutainer® Blood Collection Set is used for blood collection for laboratory analysis and a winged infusion set is used for administration of IV infusion therapy. For more information on please see the following links:

    www.bd.com/VS5116.pdf

    www.bd.com/VDP40027_06.pdf

    What operating systems is your EDTA Dosage and Osmolarity Calculation Software compatible with?

    The McGuff EDTA Dosage and Osmolarity Calculation Software works equally well with these operating systems: Windows 98, Windows 2000, Windows XP, Windows Vista, and Windows 7 - 10.

    Are the vaccines you sell thimerosal and mercury free?

    While most of the vaccines we sell are thimerosal free, a few vaccines still contain a trace amount of thimerosal. Thimerosal is still used in the early stages of manufacturing of a few vaccines to ensure the production line is sterile, but is removed through a purification process, with only trace amounts remaining. If you have any questions as to whether a vaccine is thimerosal free or contains trace amounts of thimerosal, please email or call us with your questions. McGuff Medical is aware of your concerns about the use of thimerosal and mercury in vaccines and can refer you to a pharmacist to answer your questions. Please use our Feedback Form or call Customer Service at 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time.

    Can you check the expiration date of the product I am interested in purchasing?

    If the product in question is in stock your Customer Service Representative will be able to tell you the expiration date of the current lot being shipped. Please use our Feedback Form or call 1-800-854-7220, M-F 7:00AM to 5:30PM Pacific Time our customer service department and we will be glad to help.

    P.S. On average, manufactured products will have a year to a year and a half of useable shelf life before expiration.