FAQ
Our FAQ page is designed to answer commonly asked questions pertaining to McGuff Company’s service, policy and products.
If you don’t see your question below or want to inquire further, please feel free to call Customer Service at 1-800-854-7220, Monday-Friday in between the hours of 7:00AM to 5:30PM Pacific Time. If it’s after hours, leave us a voicemail and we will be sure to get back to you!
Click on a question below to reveal the answer:
Your Account:
Super simple, just follow the checklist below 😊
- Bill to and Ship to address, telephone number and e-mail.
- Please submit a copy of your collaborating physician’s license if you do not have prescriptive authority/autonomous practice by your State Board.
- Copy of DEA Registration if controlled substances are ordered.
You can establish an account with McGuff Medical Products by completing the login process on this website or by calling customer service at 1-800-854-7220, we are happy to help!
We accept all major credit cards. COD (Cash on Delivery) for a small additional charge. You may also sign up for Net 30 terms.
To request a credit application form, email us at answers@mcguff.com or give us at call at 1-800-854-7220.
Applications may take up to 4 weeks to be approved or denied. In the meantime, we recommend you make card or COD payments to ensure you get your products in a timely manner. Also, we recommend this to establish a payment history with us.
A medical license with prescriptive authority is required for Rx Products.
Most of our products are for licensed providers with prescriptive authority but, we do offer many over the counter vitamins and supplies that do not require a medical license. click the links below to view our options!
All McGuff Customer Service Representatives are friendly and knowledgeable about all our product offerings. They are trained to handle all account types. However, currently, we do not have regional or local account representatives.
Great question! There are three primary options,
- When you are in the process of placing a new order, you can change your address at that time. After placing the order with a changed address, a separate verification email will be sent to the email address on file to confirm changes were made on the account. Once that is confirmed by you, we will change your address on.
- Email or fax a signed letter from the provider on file specifying either an add on address or an address change. You can do this at anytime!
- Email or fax a voided prescription with the new address from the doctor on the account. You can do this at anytime!
Please email the letter or voided prescription to answers@mcguff.com or feel free to fax us at (714)-540-5614.
Policies and Terms:
There is a $50 minimum to receive 3 day free shipping. If the order is < $50, a $15 flat shipping charge will be added to the order.
No problem! The following are the flat fee charges per box: 2 day shipping is $20, 1 day shipping is $35.
If for any reason a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange. All returns must be arranged within 15 days of receipt. Special ordered items and refrigerated products may not be returnable. These items will be labeled with the following badges:
To initiate a return, visit the Order History page after logging in, and select a previously completed order.
Orders:
McGuff Medical Products and McGuff Compounding Pharmacy are located in two separate locations. State and Federal laws do not allow us to mix packages.
Yes! We have a team of international experts waiting to hear from you! Please give us a call at 1-714-545-2491 M-F 7:00AM to 5:30PM Pacific Time and let us know where you are located, what products you are interested in and any special requests. Click the link below to ask any other questions!
Please give us a call and speak with one of our Customer Service Representatives. Please be advised, orders are processed shortly after being placed to ensure it ships the same day.
We do run special discounts from time to time such as confernce attendees and special discounts from our customer service team. These discount codes can be applied to at checkout. They are not accumulative with already discounted product. These discounts are also not able to be applied to Ascor.
Your account is only charged when an order has shipped from our facility. A pre-authorization is placed when the order is processed. This also applies to backordered products.
Good question,
- When orders are shipped you will receive an email from UPS.com with your order and tracking information.
- You can find the tracking number for your order on the specific order found here.
- Type in your order number here on the McGuff medical website.
- If all else fails, call us and we will find it for you 😊
With each online order you will receive a confirmation of shipment via email which will include your tracking information.
You can also track your order here or check the status bar below.
Product Questions:
A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.
Once the stopper has been penetrated, you have 2 hours until the contents should be discarded. If unopened and properly stored, potency and sterility should be maintained until the expiration date on the vial label 😊
Learn what allocations are and what you can do to access allocated IV Solutions here.
Aluminum is omnipresent in nature, comprising 8% of the earth’s crust. Aluminum is present in soil, water, plants and animals. It is not feasible to eliminate aluminum completely from pharmaceutical raw materials. Consequently, you should assume that all injectable products contain aluminum. Disclosure of aluminum content on vials is not mandated except for those products that may be used in Total Parenteral Nutrition that could be administered to neonates.
A BD Vacutainer® Blood Collection Set is used for blood collection for laboratory analysis and a winged infusion set is used for administration of IV infusion therapy.
The McGuff EDTA Dosage and Osmolarity Calculation Software works equally well with these operating systems: Windows 98, Windows 2000, Windows XP, Windows Vista, and Windows 7 - 10.
While most of the vaccines we sell are thimerosal free, a few vaccines still contain a trace amount of thimerosal. Thimerosal is still used in the early stages of manufacturing of a few vaccines to ensure the production line is sterile, but is removed through a purification process, with only trace amounts remaining. If you have any questions as to whether a vaccine is thimerosal free or contains trace amounts of thimerosal, please email or call us with your questions.
If the product in question is in stock your Customer Service Representative will be able to tell you the expiration date of the current lot being shipped. On average, manufactured products will have a year to a year and a half of useable shelf life before expiration.
McGuff Company is a VAWD® Accredited Wholesale Distributor
McGuff Company is LegitScript Certified